This Privacy Policy explains how ScaleVids ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or engage our video editing and post-production services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly
- Contact details — name, email address, and phone number when you book a meeting or reach out via email.
- Project files — raw footage, audio, images, scripts, and other media you share with us for editing purposes.
- Business information — company name, brand assets, and creative briefs provided during onboarding.
- Communications — messages, feedback, and revision notes exchanged during a project.
Information collected automatically
- Usage data — pages visited, time spent, referring URLs, and browser type via standard web server logs.
- Device information — IP address, operating system, and device type.
- Cookies and similar technologies — see our Cookie Policy for full details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver our video editing and post-production services as agreed.
- To communicate with you about your project, respond to enquiries, and schedule meetings.
- To send service updates, invoices, and project status notifications.
- To improve our website and understand how visitors interact with our content.
- To fulfil legal obligations and resolve any disputes.
- To protect the security and integrity of our services.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We may share your information only in the following limited circumstances:
Service providers
We work with trusted third-party tools to operate our business, including:
- Cal.com — meeting scheduling and calendar management.
- Google Fonts & CDN providers — for website typography and performance.
- Cloud storage providers — for secure transfer and storage of project files during active engagements.
- Email and communication tools — for client correspondence.
These providers are contractually bound to protect your data and use it only for the services they provide to us.
Legal requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of ScaleVids or others.
4. Project Files & Client Content
Any footage, audio, images, or creative materials you share with us for editing purposes are treated with strict confidentiality. We:
- Use project files solely for delivering the agreed services.
- Do not share, publish, or use your content in our portfolio without your explicit written consent.
- Delete source files from our working systems within 30 days of project completion, unless you request extended storage.
- Offer NDA agreements upon request for sensitive or confidential projects.
5. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
- Contact and communication records are kept for up to 3 years after last interaction.
- Project files are deleted within 30 days of project completion.
- Financial records are retained for 7 years to comply with accounting obligations.
You may request deletion of your personal data at any time by contacting us at connect@scalevids.com.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your personal data ("right to be forgotten").
- Restriction — request that we limit the processing of your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to our processing of your data for certain purposes.
To exercise any of these rights, email us at connect@scalevids.com. We will respond within 30 days.
7. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include encrypted file transfers, access controls, and secure communication channels.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites (such as Cal.com for booking). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: